Privacy Policy

This Privacy Policy describes how GENSAN.WORK ("we," "us," "our") collects, uses, and protects your information when you use the GENSAN.WORK mobile application and related services (the "Platform"). By using the Platform you agree to this Policy.

1. Information We Collect

1.1 Information you provide

• Account information: your mobile phone number, full name, and (optionally) profile photo.
• Worker profile (workers only): display name, headline, bio, barangay, city, years of experience, service categories and rates, portfolio photos, and certifications.
• Trust badges (workers only): we do not collect identity documents. Badges such as Portfolio Proven and Top Rated are computed automatically from your activity on the Platform — the portfolio projects you publish and the ratings customers give you. Nothing is uploaded to earn them.
• Messages and reviews: the content of messages you send to other users and reviews you post.
• Posts and comments: any content you create in the SkillFeed (text, images, location tags).

1.2 Information collected automatically

• Location: with your permission, we use your device's location to power "Near me" search and to display your service-area pin on a map. You can deny or revoke this permission at any time in your device settings.
• Device info: for security, fraud detection, and basic analytics we collect device model, operating system, app version, and approximate IP-based location.
• Last seen timestamp: we record when you were last active to help with conversation read receipts.

2. How We Use Your Information

• Provide the core service: profile display, search, messaging, reviews, notifications.
• Compute trust badges and search ranking from your public activity (portfolio, customer ratings, profile completeness).
• Improve the platform — debug crashes, fix bugs, and prioritize new features.
• Send in-app and push notifications (likes, follows, comments, mentions, messages).
• Enforce our Terms of Service — including suspending accounts that violate the rules.
• Comply with applicable Philippine law.

3. Third-Party Services

We rely on the following third parties to operate the Platform. Each has its own privacy policy:

• Supabase — database, authentication, storage, realtime, notifications backend.
• Google Maps / Google Places — map rendering and place search inside the app.
• Mapbox — fallback geocoding for place search.
• Expo / Expo Push Notifications — push notification delivery.
• Semaphore (SMS provider) — OTP delivery for phone-number sign-in.

We do not sell your personal information to advertisers or data brokers.

4. Storage and Security

Your data is stored on Supabase infrastructure (currently hosted in Tokyo, Japan — AWS ap-northeast-1). Row-level security (RLS) policies enforce that you can only access your own private data, and server-side guards prevent any account from changing its own role, moderation status, or trust badges.

While we take reasonable steps to protect your information, no internet service is 100% secure. Use strong, unique credentials and notify us immediately at support@gensan.workif you suspect unauthorized access to your account.

5. Who Can See Your Information

• Worker profile (display name, headline, bio, photo, ratings, portfolio, location pin) — visible to all signed-in users.
• Trust badges (Portfolio Proven, Top Rated) — visible to all users; computed from public activity, never from documents.
• Your phone number — visible only to you and admins, never to other users.
• Direct messages — visible only to you and the other participant (and to admins if reported).
• Suspended accounts — hidden from public Discover; visible only to admins.

6. Your Rights

• Access & update: view or change your profile at any time from your Account page on gensan.work or the Account tab in the app.
• Delete your account: go to gensan.work/delete-account, sign in, and confirm. Your profile, worker page, posts, comments, messages, bookings, reviews and uploaded media are deleted immediately; backup copies expire within 30 days. If you cannot sign in, email support@gensan.work with the subject "Delete my account" from the phone or email on the account and we will process it within 30 days.
• Withdraw consent: turn off Location and Push Notifications in your device settings any time.
• Data Privacy Act of 2012 (PH RA 10173): as a Philippine resident, you have rights of access, correction, deletion, and to file complaints with the National Privacy Commission.

7. Children

GENSAN.WORK is not intended for users under 18. If you believe a minor has registered, please emailsupport@gensan.work and we will remove the account.

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance.

9. Contact

Questions about this Privacy Policy? Emailsupport@gensan.work. For data deletion or formal complaints, please use the same email with a clear subject line.

GENSAN.WORK · General Santos City, South Cotabato, Philippines · 9500